CenturyLink service disruptions continue, but ‘911 calls are completing,’ company says

CenturyLink service disruptions continue, but ‘911 calls are completing,’ company says

CenturyLink service disruptions continue, but ‘911 calls are completing,’ company says

But while the US ISP is working on restoring service, things may not be going as smooth as the company was hoping for. "The CenturyLink technical teams will continue to work around the clock until services are restored".

CenturyLink reported the disruption Thursday morning and later identified a "network element that was impacting customer services". However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.

Investigation: Federal Communications Commission Chairman Ajit Pai said Friday that the agency's staff will investigate the matter, according to The Washington Post.

Besides 911 services, the outage also affected the company's residential internet, phone, and TV provider services. KOMO reports that some CenturyLink customers reported receiving busy signals when dialing 911.

At around 4 or 5 a.m., Lewis County 911 Communications posted to Facebook saying: "911 lines are working again".

Parts of Washington, Idaho, Arizona, Missouri, Wyoming, Texas, Massachusetts and Louisiana were affected.

In Idaho, Emergency Office Management Director Brad Richy said he didn't receive any reports of 911 service failures, but some state agencies, including the state Department of Correction, lost service on internet-based phones. Patient records have been hard to access for medical centres in north Colorado and for other locations that haven't been confirmed. CenturyLink also suggested on Twitter that customers without 911 service should "drive to the nearest fire station or emergency facility" if they require emergency assistance.

Police and fire departments throughout the state took to social media to alert followers to the problem, which was causing some 911 calls made from landlines and cellphones to not go through to the appropriate dispatchers. Pai called the outage "particularly troubling" in a statement.

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